Privacy Policy

Information you provide directly:

• Email address when joining our waitlist
• Name and contact information when creating an account
• Content and data you choose to upload or share through the Service
• Communications with our support team

Information collected automatically:

• Usage data and analytics about how you interact with our Service
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies

We use your information to:

• Provide, maintain, and improve our Service
• Communicate with you about updates, features, and support
• Send you relevant product announcements and early access notifications
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

We will never sell your personal information to third parties.

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict access controls and multi-factor authentication for our team
• Infrastructure: Secure cloud infrastructure with regular security audits
• Compliance: SOC 2 Type II compliance and GDPR adherence

We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who help us operate our Service (hosting, analytics, support)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party providers are bound by strict confidentiality agreements and data protection requirements.

We retain your information only as long as necessary to:

• Provide our Service and fulfill our commitments to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you request account deletion, we will permanently delete your personal information within 30 days, except where retention is required by law.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Port: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@recall.ai

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and user behavior
• Provide personalized experiences

You can control cookie settings through your browser. Disabling cookies may affect some features of our Service.

Your information may be processed in countries other than where you reside. We ensure adequate protection through appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers
• Other legally recognized transfer mechanisms

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of material changes via email or through our Service. The updated version will be effective when posted.

If you have questions about this Privacy Policy or how we handle your information:

Email: privacy@recall.ai
Address: [Your Company Address]
Data Protection Officer: dpo@recall.ai